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 How to Submit a Technical Support Request

Thank you for contacting QuickFlora. For efficient resolution of your technical issue, please submit your support request using one of these methods:

Submission Options

Required Information

  • Provide a detailed description of the problem

  • Include a screen shot or error message when possible 

Response Times

  • Level 1 (System Down/Mission Critical): 60 minutes or less

  • Level 2 (Functionality Issues): 24 hours

  • Level 3 (Training/Feature Requests): 24-48 hours

Support Hours

  • Email Support: 24/7, 365 days per year

  • Live Phone Support: Monday-Friday, 9:00 AM to 6:00 PM EST (with paid support plan) 

Support Pricing

  • Email support: Always free for paid subscribers  

  • Phone support during business hours: $50/hour or case

  • After-hours phone support: $95/hour or case 

System Status

Need to see system status 24/7? 

Subscribe to Uptime reports and status at: 

https://quickflora.statuspage.io/

Uptime Monitor (Free) 

The Software Brands We Support


  1. QuickFlora Users (www.quickflora.com) 

  2. Florica Users (www.florica.us) 

  3. Florachain Users (www.florachain.com) 

  4. Iconova Users (iconova.us) 

  5. Eventa Users (www.eventasoftware.com) 

  6. HyperVend Users (www.hypervend.com)