QuickFlora Software - Frequently Asked Questions

1. How much does it cost to use your POS?

The cost varies based on the number of terminals, locations, and the specific modules you need. To provide you with an accurate estimate, please answer a few quick questions, and we’ll send you a formal quote.

2. Can I pay one fee upfront instead of monthly payments?

Yes, we offer a lifetime subscription option that significantly reduces your ongoing costs. Contact us for a detailed quote.

3. Do you have any special offers right now?

Yes, please reach out to your salesperson to learn about this month’s special offers. We also have special rates available for new flower shops.

4. How does the setup process work for POS purchases?

You will be assigned a dedicated implementation specialist who will guide you through each step of the setup process until your planned go-live date. Our team has extensive experience, having implemented hundreds of migrations for flower shops with up to 100+ employees and multiple locations. We also have CPAs and network engineers to assist with any hardware-related issues.

5. How long have you been in business?

QuickFlora has been serving flower shops since May 2008. Our owners and managers bring over 50 years of combined experience in the retail flower industry in the US and Canada.

6. How reliable is your system?

We boast a 99.99% uptime record over the last five years, one of the best in the flower industry. We encourage you to speak with any of our users to understand our reliability, especially compared to other POS providers, which often experience significant downtime during peak seasons.

7. How much can I save with your system?

On average, wire service florists save $500 per month with a QuickFlora POS and website, translating to $30,000 in savings over five years.

8. Can I use my own images on the website?

Yes, you can use your own images or choose from our library of 200 free images included with your registration.

9. Does it run on a Mac?

Yes, all modules (except POS) run on Apple computers using a Firefox browser.

10. Can I use my old card paper and forms?

Yes, we support QuickFlora cards and HyperTickets.

11. Can I export my data at any time?

Yes, you can export your data anytime. We do not hold user data hostage like some other companies.

12. Do I need to back up my POS data?

No, we handle backups every 15 minutes at the server level. However, you can also back up or export your data anytime you wish.

13. Where are you located?

Our sales office is in Fort Lauderdale, Florida. We also have support staff in India, the Philippines, and Europe.

14. Can I buy computers from you that are pre-configured?

We don’t sell hardware, but we can recommend companies with the best deals.

15. Do you have any transaction fees?

No, we do not charge per order. We offer a flat-rate monthly fee for our website service, which can save you hundreds of dollars per month compared to wire service websites.

16. What type of computer do I need to run the QuickFlora POS?

You need a computer with at least 8GB of memory and Windows 11 . We do not support Windows XP or Windows 7-10 as it is no longer PCI compliant. Mac OSX is also supported with some limitations.

17. Does the POS support multiple ship-to addresses from the shopping cart?

No, as this has historically led to high error rates in order fulfillment. Instead, we recommend that online shoppers place multiple orders using the same login ID, assigning a unique order ID to each destination to avoid confusion.

18. Do you have a delivery management module?

Yes.

19. Do you have a real-time inventory module?

Yes.

20. Do you have a wedding or event module?

Yes.

21. Do you have a marketing module?

Yes.

22. Can I print statements and invoices?

Yes.

23. Do you have EMV terminals and compatibility?

Yes.

24. Is the system compatible with Canadian systems?

Yes, we have been serving large flower shops in Canada since 2012. Our system is fully GST and PST compatible and supports EMV/debit pin chip transactions.

25. Who owns the company?

Alex Frost, a former retail florist with experience in the US and Canada, founded and still runs the company today.

26. Are you affiliated with any wire service?

No, we are an independent software company with no affiliations with any wire service, and we do not charge membership fees.

27. Can custom changes be made to the POS if needed?

Yes, custom changes are billed on a per-hour basis.

28. How often do you issue updates?

We issue updates every Saturday night automatically for all users.

29. Do you have any wire service interfaces?

We provide a Flower Shop Network (FSN) interface and can code any interface that you have permission to use from any wire service.

30. Why haven’t I heard of you?

We are a small company, and most of our business comes through referrals.

31. Where is your support team based?

Our support team is based in the US, India, and the Philippines.

32. Do you offer onsite setup and training?

Yes, we offer onsite setup and training upon request, for a fee.