Support

Quickflora provides 24/7 software support to all active users with a valid support code. Email us at support@quickflora.com to open a support case. Note, this email box is monitored 24/7 by several people in different time zones. 
 
When you are logged into the system click on the HELP button on the right side of your screen or email: support@quickflora.com directly.   Please include a specific order number or customer account ID and a detailed description of the problem. The more information you can provide, the faster we can help you resolve the issue. 

Typical Response Times:
Level 1: Mission Critical (system down) – 60 minutes or less
Level 2: Functionality Issue (but orders still processing) – 24 hours or less
Level 3: Training or Feature Request – 24-48 hours during normal business hours
 
You may be issued a Case ID to keep track of your support request.

Windows PC Related Support
 
QuickFlora does not provide PC/Windows support, but we do have a special agreement with www.iyogi.com and they can provide PC/Windows support 24/7 for a fixed annual fee of $149 per year. This fee is per year, no matter how many times you call. They support all versions of Windows and Microsoft Office programs.
 
You should also contact your PC manufacturer (such as Dell) if you have a local hardware support plan in effect for your PC. Most PC hardware has a one year warranty and some come with up to three years if you purchase the warranty in advance.